RETURN POLICY

Thank you for shopping at Internalhexagon.com. We want to ensure your satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Return Policy below.

  1. Returns and Exchanges

1.1 Eligibility To be eligible for a return or exchange, the following conditions must be met:

  • The item(s) must be unused, in the same condition as received, and in its original packaging.
  • The request for return or exchange must be made within 7 days from the date of delivery.

1.2 Non-Returnable Items Certain items are non-returnable for hygiene reasons, including but not limited to:

  • Opened or used dental products.
  • Personal protective equipment (PPE).
  • Consumable items.

1.3 Return Process To initiate a return or exchange, please contact our customer support team. Provide your order details, the reason for the return or exchange, and any supporting documentation or images if necessary. Our team will guide you through the return process and provide you with further instructions.

1.4 Return Shipping You are responsible for the cost of return shipping, unless the return is due to our error or a defective item. We recommend using a trackable shipping service and obtaining a shipping receipt or proof of delivery. We cannot guarantee that we will receive your returned item without proper tracking.

  1. Refunds

2.1 Refund Process Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase within 15 days.

2.2 Non-Refundable Items Certain items are non-refundable, including but not limited to:

  • Gift cards or vouchers.
  • Downloadable or digital products.
  • Services provided.

2.3 Partial Refunds In some cases, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

  1. Exchanges

3.1 Exchange Process If you wish to exchange an item for a different size, color, or model, please follow the return process as described in Section 1.3. Once your returned item is received and inspected, we will contact you to confirm the availability of the desired replacement item. If available, we will process the exchange and ship the new item to you. Any price difference between the returned item and the replacement item may be charged or refunded accordingly.

  1. Damaged or Defective Items

4.1 Damaged Items If your item arrives damaged, please contact us immediately with details and supporting evidence (such as photos). We will assess the situation and provide you with further instructions on returning the damaged item and arranging a replacement or refund.

4.2 Defective Items In the case of a defective item, please contact us with a detailed description of the defect. We may request additional information or evidence to assess the defect. If confirmed, we will provide instructions on returning the defective item and offer a replacement or refund.

  1. Contact Us

If you have any questions, comments, or concerns about our Return Policy or the return process, please contact our customer support team. We are here to assist you and ensure your satisfaction.

By making a purchase on Internalhexagon.com, you acknowledge that you have read and understood our Return Policy and agree to abide by its terms and conditions.