RETURN POLICY

Thank you for shopping at spiralimplants.com. We want to ensure your satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Return Policy below.

Return method: All returns must be shipped back by mail. We do not accept in-store returns or returns delivered in person.

1. Returns and Exchanges

1.1 Eligibility To be eligible for a return or exchange, the following conditions must be met:

• The item(s) must be unused, in the same condition as received, and in their original, unopened packaging.
• The request for return or exchange must be made within 14 days from the date of delivery.

1.2 Non-Returnable Items For hygiene and sterility reasons, certain items are non-returnable, including but not limited to:

• Opened or used dental products.
• Personal protective equipment (PPE).
• Consumable items.

1.3 Return Process To initiate a return or exchange, please contact our customer support team. Provide your order details, the reason for the return or exchange, and any supporting documentation or images if necessary. Our team will guide you through the process and provide the return shipping address. Please do not send items back without contacting us first.

1.4 Return Shipping You are responsible for the cost of return shipping, unless the return is due to our error or a defective item. We recommend using a trackable shipping service and obtaining proof of delivery.

2. Refunds

2.1 Refund Process Once your returned item is received and inspected, we will email you about the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase within 15 days.

2.2 Non-Refundable Items Certain items are non-refundable, including but not limited to:

• Gift cards or vouchers.
• Downloadable or digital products.
• Services provided.

2.3 Partial Refunds In some cases, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

3.1 Exchange Process If you wish to exchange an item for a different size, model, or variation, please follow the return process described in Section 1.3. Once your returned item is received and inspected, we will confirm the availability of the replacement. If available, we will process the exchange and ship the new item. Any price difference may be charged or refunded accordingly.

4. Damaged or Defective Items

4.1 Damaged Items If your item arrives damaged, please contact us immediately with details and photos. We will provide instructions for returning the damaged item and arranging a replacement or refund.

4.2 Defective Items For defective items, contact us with a detailed description of the defect. If confirmed, we will provide return instructions and offer a replacement or refund.

5. Professional Use

Our products are intended for use by licensed dental professionals only.

6. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team. We are here to assist you.

By making a purchase on spiralimplants.com, you acknowledge that you have read and understood our Return Policy and agree to its terms.